Banking And Financial services

Services >> Banking And Financial Services

Neophile Tech Solutions

Secure and compliant support for BFSI operations.

Banking and financial services support (BFSI) helps banks, NBFCs, and financial companies manage customer communication and back-office processes smoothly. It includes handling customer queries, account-related support, verification/KYC assistance, follow-ups, and service updates through calls, chat, or email. With structured workflows, trained agents, and quality monitoring, this service improves response time, builds customer trust, and ensures consistent support while maintaining compliance and data security.

What We Deliver

Customer query handling

Customer query handling means responding to customer questions, providing correct information, and resolving their concerns quickly through calls, chat, or email.

Verification/KYC support

Verification/KYC support helps collect, confirm, and validate customer details and documents to complete onboarding safely and smoothly.

Payment & service follow-ups

Payment & service follow-ups involve contacting customers for reminders, pending updates, and service confirmations to ensure smooth and timely completion.

Work Process

Verify & Register

We collect customer details, handle KYC/verification steps, and log requests properly.

Support & Follow-up

We manage customer queries, service updates, and payment/service follow-ups through calls, chat, or email.

Close & Report

Requests are closed after confirmation, with regular performance reports and SLA tracking.

Ready to get started?

Let’s discuss your requirements and build the right support solution.

Neophile Tech Solutions