Resource Backfill
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Cost Optimization
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Support & Fast Response
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Neophile Tech Solutions Pvt. Ltd Our goal is to empower customers to enhance their operational efficiency within their contact center processes while also equipping them with the latest features to provide an outstanding customer experience. We’re dedicated to helping businesses create exceptional customer interactions by finding the perfect balance of agents, technology, and expertise.
Our extensive functionality comes in a modular format, allowing you to choose the tools that best fit your business needs at any moment, all while ensuring you only pay for what you actually use. This building block approach is fundamental to the concept of contact-center-as-a-service (CCaaS), enabling our customers to achieve optimal operational and cost efficiency.
About Us
Neophile Tech Solutions Pvt. Ltd Our goal is to empower customers to enhance their operational efficiency within their contact center processes while also equipping them with the latest features to provide an outstanding customer experience. We’re dedicated to helping businesses create exceptional customer interactions by finding the perfect balance of agents, technology, and expertise.
Our extensive functionality comes in a modular format, allowing you to choose the tools that best fit your business needs at any moment, all while ensuring you only pay for what you actually use. This building block approach is fundamental to the concept of contact-center-as-a-service (CCaaS), enabling our customers to achieve optimal operational and cost efficiency.
Right talent. Right skills. Right fit.
From screening to training—we build teams that deliver.
What We Are Expert At
Handle inbound and outbound calls with trained agents to support customers, resolve queries, and improve satisfaction.
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We find and qualify high-intent leads through calls, campaigns, and follow-ups—so your sales team talks to the right prospects.
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Customer support, verification, follow-ups, and service operations for BFSI—delivered with process discipline and data security focus.
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Tech support for users and teams—ticket handling, troubleshooting, and quick resolution through voice, chat, or email.
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End-to-end customer care for queries, complaints, order support, and updates—ensuring faster response and better experience.
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Support for clinics/hospitals and healthcare brands appointment booking, patient queries, follow-ups, and helpdesk operations.
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“Neophile helped us scale support quickly across voice and chat. Their quality monitoring and reporting gave us better control on performance and customer experience.”
“We needed reliable patient support and faster response. Their team handled queries smoothly and ensured consistent communication across channels.”
“Great execution and quick onboarding. We saw improved response times and a more structured support workflow with SLA-driven tracking.”
“The sales support team was professional and consistent with follow-ups. We also liked the analytics and performance insights that helped us improve outcomes.”
Voice, Chat & Email support with trained agents, fast onboarding, and measurable SLAs.
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